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Title
Text copied to clipboard!Ground Services Manager
Description
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We are looking for a Ground Services Manager to join our team and ensure the smooth, safe, and efficient execution of airport ground operations. This role is essential for organizing daily activities related to aircraft ground handling, passenger flow coordination, baggage handling, ramp operations, vehicle allocation, and collaboration with airlines, airport authorities, and other service providers. The Ground Services Manager is responsible for making sure all processes are carried out in compliance with safety, quality, regulatory, and operational efficiency standards.
In this position, you will plan staff shifts, supervise team performance, analyze operational metrics, and respond quickly to emerging issues. The successful candidate will be comfortable working in a fast-paced environment, making sound decisions under pressure, and maintaining a high level of customer service. It is also important to be capable of managing change, implementing process improvements, and strengthening cooperation across departments.
The Ground Services Manager works closely with safety, quality, HR, and operations teams to ensure that all resources are used effectively. This person also contributes to budget planning, operational reporting, employee training coordination, and service quality evaluation. The role requires not only operational expertise but also strong leadership, the ability to motivate teams, and a commitment to building a culture of accountability.
We are seeking someone with a strong understanding of ground handling processes, experience using operational planning systems, and the ability to ensure compliance with aviation industry standards. The ideal candidate is results-oriented, highly organized, and able to communicate effectively with a wide range of stakeholders. Experience managing larger teams, handling unexpected situations, and improving operational performance will be considered a strong advantage.
If you enjoy a responsible, fast-moving, and dynamic work environment where each day brings new challenges, this position could be an excellent next step in your career. We offer the opportunity to contribute to critical airport operations, work with a professional team, and make a direct impact on service quality, safety, and customer satisfaction.
Responsibilities
Text copied to clipboard!- Coordinate daily ground service operations at the airport.
- Lead the ground handling team and organize its work effectively.
- Ensure compliance with safety, quality, and operational standards.
- Plan employee shifts and allocate resources efficiently.
- Collaborate with airlines, airport services, and external partners.
- Monitor performance indicators and drive process improvements.
- Resolve operational disruptions and manage unexpected situations.
- Organize employee training and evaluate team performance.
Requirements
Text copied to clipboard!- Bachelor’s degree in logistics, management, aviation, or a related field.
- At least 3 years of leadership experience in an operational environment.
- Experience in ground services, logistics, or the aviation sector.
- Good command of Lithuanian and English, both written and spoken.
- Ability to work shifts and perform well in a high-pressure environment.
- Strong organizational, leadership, and problem-solving skills.
- Knowledge of safety, quality, and compliance requirements.
- Ability to use operational planning and reporting systems.
Potential interview questions
Text copied to clipboard!- What experience do you have managing operational teams?
- Have you worked in aviation or ground services before?
- How do you handle unexpected situations in a high-pressure environment?
- What methods do you use to ensure service quality and safety?
- Do you have experience planning shifts and managing resources?
- How do you motivate a team to achieve operational goals?
- What systems or tools have you used for operations management?
- Are you available to work a flexible schedule, including weekends and holidays?
